Home / Support
How to get help
Caché Monitor and SQL DATA LENS are supported by the same team. Use the channels below for the current product and for questions about a Caché Monitor installation or licence.
Technical support
Connection problems, errors, installation, feature questions.
Licences and upgrades
Caché Monitor licence transfer, upgrade offers, quotes, resellers.
sales@sqldatalens.com
Which Caché Monitor licences carry over
Documentation
Current user guide, installation and activation how-tos for SQL DATA LENS.
Quick answers for Caché Monitor problems
The five most common Caché Monitor issues and their fixes, from the original FAQ. The full explanations, including error output and screenshots, are on the FAQ page.
| Symptom | Cause and fix |
|---|---|
| CacheException when expanding the Namespaces node | The default namespace of the server registration is %CACHELIB. Change it to a regular namespace such as SAMPLES in the server properties. |
| Splash screen appears, then nothing | The ZIP was not fully extracted and the lib folder is missing. Extract everything and start again. |
| Communication link failure | Wrong port. The default 1972 is not always right: Caché 2007.1 and later take the first free port at or above 56773 when 1972 is in use. Check the port in the server properties. |
| User may not read the namespace list from %SYS | Enable the option not to query for the namespace list in the server properties and enter the namespace manually. |
| Move a single-computer licence to a new PC | Activations cannot be removed by the user. Send your licence details to sales@sqldatalens.com so the old activation can be released. |
Caché Monitor documentation
The original support documentation is preserved on this site.
- Installation instructions
Unpack the ZIP, start the JAR or EXE, register a server, where settings are stored.
- First steps
Register servers, build server groups and run SQL with the Query Analyzer.
- System requirements
Java, disk space, memory and minimum Caché server version.
- ODBC settings to JDBC connection
Map host, port, user, password and namespace from the Caché ODBC dialog to Caché Monitor.
- FAQ: Caché Monitor with InterSystems Caché
Namespace errors, startup problems, communication link failure, %SYS rights, licence transfer.
- How-to videos
Eight short screencasts: register servers, editor, script manager, cross-database SQL, CSV.
- Feature list by edition
The complete Professional versus Home edition feature table.
- SQL development for InterSystems Caché
The original product overview: Server Navigator, namespaces, driver download, SQL editor.
- Release notes
Every Caché Monitor release from 0.11 to 2.96 (2020).
- Beta releases
The 2.93 prerelease that introduced native InterSystems IRIS support.
- Licensing and upgrade
Historic licence types and how Caché Monitor licences carry over to SQL DATA LENS.
Frequently asked questions
How do I contact support?
Email support@sqldatalens.com or use the SQL DATA LENS support page. Licensing questions go to sales@sqldatalens.com.
I still run Caché Monitor 2.96. Is it supported?
Caché Monitor 2.96 (April 2020) receives no updates. Support focuses on SQL DATA LENS, which picks up your registered Caché Monitor connections on first start and works with the same servers. The historic FAQ on this site still covers the common Caché Monitor issues.
How do I move my single-computer licence to a new PC?
Licence activations cannot be removed by the user. Send your licence details to sales@sqldatalens.com so the previous activation can be released.
Caché Monitor shows a Communication link failure. What should I check?
Almost always the port. Caché Monitor defaults to 1972, but Caché 2007.1 and later pick the first free port at or above 56773 when 1972 is taken. Check the server properties, as described in the FAQ.
Continue with SQL DATA LENS
SQL DATA LENS is the current release of this tool: native InterSystems IRIS and Caché support, SQL editor, Global Browser, database diagrams, Query Cloud and much more. Free Edition and a full 30-day Pro trial with every download, no registration.